Workplace is like a second home for people as they spend their half of the day there. Employees spend time with each other and this leads to cause love/conflict relationship amongst them. However, sometimes conflicts are irresolvable. All the employees come from different backgrounds and have different thought processes.
The clashes are too severe at times, employers should have soft skills to master in managing conflict in the workplace. This is also true that conflicts in the workplace are not always troublesome.
Therefore, it is the responsibility of the employer to make a better team with strong work ethics. This article gives you some examples and tips that will help employers to sort the conflicts within the team.
Conflict Management
Most of the employees have complained about the conflict in their office due to different reasons. As an employer, you must know the ways to avoid the conflicts amongst the teammates. There comes the way to have complete information of the conflict management.
Conflict management is the method of solving the minor/major conflicts to avoid the interpersonal relationships. The aim of conflict management is to collaborate and solve the challenges that come in the way.
Ways to Manage Conflict in the Workplace:
It seems difficult to manage unavoidable situations but if a real world application is used the matter can be sorted out with ease. Here are the steps to follow that help you to tone down the troubles in the team.
◆ Find the reason of conflict
To overcome the conflict, first ensure to find out the reason behind it. By doing so, it will be easy for you to have a crystal clear picture of the situation. Next, find out the factors giving birth to the conflicts. This will make things easier for you to find out the way out to sort out the matter from the beginning.
Hear both sides’ point of view to find the conclusion. By the end, you will be able to laid the foundation of the mutual understanding.
◆ Look for the Safer Space to discuss
Before you find out the solution, it is crucial to bring both the parties to the safer space where the matter can be sorted out calmly. Make sure not to discuss with the office premises. Find out a neutral place so that both the parties can sit together and can execute the constructive conversation.
◆ Be An Active Listener
After finding the right environment to talk, let each side speak. Listen to them peacefully and carefully. It is important to be a good listener and give enough time to each party without favoring any of these. Ensure to be positive in your conversation and motivate the honesty to both the parties. Be an active listener and ensure that both sides are heard carefully.
◆ Start Investigating the Situation
Once you have gone through both the perspectives, delve deep into the matter. Try not to conclude on the premature judgments on the basis of the initial conversation, and rather go deeper into the matter and form an unbiased opinion. You may also held one-on-one conversation with both the parties.
◆ Establish an Objective
On the basis of your investigation, make a goal. The goal is made depending on the common ground which can be used to find out an ultimate solution. Now, sit down with both the parties and discuss the objective, solution to the problem and give them your suggestions.
◆ Announce the Solution
Announce the solution to solve the conflict. This solution will satisfy the matter without favoring one side. When you settle on the solution, ensure that both sides understand their role and work accordingly. While announcing the solution, address the main cause of the issue.
Tips for Manage Conflict in the Workplace
Conflict resolution in the workplace is not difficult to solve, especially when it is the complex disagreements. Here are some of the tips that will make things easy to manage:
◆ Take a Quick Action
When a conflict is left pending, it is important to find out the control. Tensions may increase and other employees may also get involved in the drama. Avoid such situations and take an immediate action to sort out the conflicts. Misunderstandings may arise so, be a little careful while solving the conflicts.
◆ Be Positive
Act in a positive way and inform your employees that you would like to know their opinion or you may commence a brainstorming session.
◆ Focus on the Issue
While sorting out the problem in the workplace, employers should keep in mind that employee is not the enemy. Personal attacks are highly effective and toxic, so make sure to keep them out of discussion. Instead, look into the problem-solving and team brainstorming sessions. This will build trust among them and most of the conflicts will be resolved this way.
Ramanjeet Kaur is a Life Skills and Behavioural Trainer. Her journey to becoming an entrepreneur and starting her career as a trainer in the education industry is an inspiring revelation. She was always passionate about teaching profession from her childhood and started mentoring young kids to develop their personalities.